As the seriousness of the coronavirus (COVID-19) pandemic continues to intensify, I wanted to personally let you know how we at ETS are responding and adapting to the situation. Over the last 46 years, our commitment to providing an excellent travel experience that keeps the safety, security, and well being of our guests as our first priority has not wavered and will not waver during the current situation.
From March 12, 2020 to April 12, 2020, we are suspending all international tours in line with President Trump’s announcement to restrict those coming from Europe and the US State Department’s Global Level 3 Health Advisory.
For tours departing after the US government’s 30 day suspension we will continue to evaluate tours on a case by case basis with guidance from the US government. In addition, we will follow the guidance provided by the World Health Organization, the Center for Disease Control and Prevention, and the various other governmental organizations both domestic and international of the locations we tour.
Like you, it is my hope that this situation will pass quickly without disruptions to your travel plans. However, I know you most likely have further questions.
Please see the Frequently Asked Questions below for our policies concerning interruptions caused by the coronavirus.
Lastly, please join me in praying for the following:
- The Lord’s intervention in this outbreak
- The healing of those infected with the coronavirus
- Wisdom, guidance, and protection for healthcare workers and government officials
- Provision and protection for our partners overseas who’s families and lively hood are being negatively affected by canceled tours, quarantines, and infections.
Chief Executive Officer
ETS – The Leader in Faith Based Travel
FREQUENTLY ASKED QUESTIONS
What happens if my itinerary is affected?
If it becomes apparent that a scheduled tour cannot continue as planned, our staff will contact your travel advisor to present the available options.
All cancellation fees are frozen as of 03/11/20. There is no need to cancel at this time as fees will not increase. Please see your tour brochure or contact your travel advisor for details.
Holy Land Tours:
Due to Israel’s strict quarantine policy, the US government’s suspension of travel coming from Europe, and the US State Department’s Global Level 3 Health Advisory, all tours to the Holy Land departing April 12, 2020 or earlier are in the process of being postponed to a new date in conjunction with your travel advisor.
Oberammergau Passion Play Tours:
We are continuing our preparation for all tours departing to see the Oberammergau Passion Play. According to the Passion Play’s website (as of 3/12/20), the premiere is still planned for May 16, 2020. Currently, all restrictions should expire before any of our tours depart. We are continually monitoring the Passion Play's website as they release updates, and will update our guests accordingly.
Is postponing an option?
For tours traveling to the Holy Land that depart on April 12, 2020 or earlier, ETS will place a hold on your ticket before departure thus retaining its value for future travel in line with the airline's strict policies.
As part of postponement, you will be placed on stand-by pending the establishment of new travel dates. Amounts paid will be transferred to the new dates including the travel protection plan premium unless a claim is filed. ETS will be working with your travel advisor to establish a new date in the near future.
For all other international and domestic tours or cruises, any fees imposed by the airlines, hotels, and/or any other vendor will be incurred by the guest.
- If ETS needs to postpone more programs, we will diligently work with all vendors to minimize or eliminate all vendor imposed fees.
If I cancel, will I receive a refund?
- If you choose to cancel instead of postpone, cancellation fees will include any loss of airline ticket value imposed by the airline plus any vendor fees that are incurred. ETS will not impose its own cancellation fees.
Will my travel protection plan cover my cancellation?
- Unfortunately, all major travel insurance providers have thus far deemed the coronavirus to be a foreseeable event.
We will continue to monitor the coronavirus situation and update you as your trip gets closer.
If you have any questions or concerns, please contact your travel advisor.