ETS partners with Trip Mate to offer Travel Protection. Please select the type of program you will be traveling on for further information.

Travel Protection Plan Cost

Land Programs

Plan Documents

The plan cost includes both assistance and non-insurance services. To obtain information, please contact Trip Mate.

Plan Details

Trip Cost Plan Cost
$0-$1,000 $99
$1,001-$1,500 $149
$1,501-$2,000 $199
$2,001-$2,500 $249
$2,501-$3,000 $299
$3,001-$3,500 $349
$3,501-$4,000 $399
$4,001-$4,500 $449
$4,501-$5,000 $499
$5,001-$5,500 $549
$5,501-$6,000 $599
$6,001-$6,500 $649
$6,501-$7,000 $699
$7,001-$8,000 $799
$8,001-$9,000 $899
$9,001-$10,000 $999

Cruise Programs

Plan Documents

The plan cost includes both assistance and non-insurance services. To obtain information, please contact Trip Mate.

Program Details

Trip Cost Plan Cost
$0-$1,000 $99
$1,001-$1,500 $149
$1,501-$2,000 $199
$2,001-$2,500 $249
$2,501-$3,000 $299
$3,001-$3,500 $349
$3,501-$4,000 $399
$4,001-$4,500 $449
$4,501-$5,000 $499
$5,001-$5,500 $549
$5,501-$6,000 $599
$6,001-$6,500 $649
$6,501-$7,000 $699
$7,001-$8,000 $799
$8,001-$9,000 $899
$9,001-$10,000 $999

How to Submit a Claim

Cancellations

Step 1: Inform ETS that you are canceling your travel program by submitting a cancelation request. Click here to submit a cancelation request

  • Put your concern in writing via ONE of the following methods:
  • via email
  • via fax: 863-647-5789
  • via mail: Attn Passenger Service PO Box 6929 Lakeland FL 33807

Step 2: Contact Trip Mate to complete paperwork

  • Call Trip Mate at 1-833-297-2255 (Plan Number F427X)
  • All Cancellations -- even "Cancel for No Reason" passengers -- must contact Trip Mate
  • Visit the Trip Mate website for further details on Land Programs.
  • Visit the Trip Mate website for further details on CruisePrograms.

All Other Claims

Step 1: Inform ETS that you will be filing a claim

  • Put your concern in writing via ONE of the following methods:
  • via email
  • via fax: 863-647-5789
  • via mail: Attn Passenger Service PO Box 6929 Lakeland FL 33807

Step 2: Contact Trip Mate to complete paperwork

  • Call Trip Mate at 833-297-2255 (Plan Number F427X)
  • All Claimants -- even "Cancel for No Reason" passengers -- must contact Trip Mate
  • Visit the Trip Mate website for further details on Land Programs.
  • Visit the Trip Mate website for further details on CruisePrograms.

Trip Mate plans do not apply to EOX travel programs or FIT (leisure) travel programs.

This advertisement contains highlights of the plans, which include travel insurance coverages underwritten by United States Fire Insurance Company under form series T210 et. al. and TP-401 et. al. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2022. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services provided by Generali Global Assistance, Global Epi Medical Records Service, and a non-insurance Cancellation Fee Waiver provided by Educational Opportunties Tours, Inc. (F427X) and FootprintID(F427E). Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations, and exclusions in the plan, including an exclusion for pre-existing conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions, and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other produce or service from your travel retailer. Your travel retailer may be compensated for the purchase of a plan. CA DOI toll-free number: 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate, Inc. (dba Trip Mate Insurance in CA and UT) 9225 Ward Parkway Suite 200. Kansas City, MO 641114. 1-833-297-2255. claimsupport@travelclaimsonline.com. CA license # 0605270.